I read an article in the Wall Street Journal that said that Yahoo had beaten Google in a major customer satisfaction report that is done every year.  Not only did Yahoo out due Google in the report, but it also showed that they were heading in different directions from previous years with Google’s satisfaction ratings declining.

I have to say that the findings were a little surprising to me.  I think I have just gotten used to Yahoo getting beat down by Google in about every possible way.  So, while it was a little surprising, I think the news is good news in some ways.  I don’t think it’s a good thing for one company to dominate as Google has recently because when they get too far ahead of the competition they tend to get more interested in the all mighty dollar and less interested in customer satisfaction.

I think the best scenario will be to have Yahoo rebound and become more competitive with Google and for MSN to catch up to both of them.   This would force all three to be a little more honest and concerned with the end users and publishers of the web, rather than what will bring in the most revenue.