Although at the beginning of its journey, everything was not rosy for Spin Palace Casino and it received some bad reviews from gamblers it has ten years on changed things around with a reputation that precedes them. Spin Palace Casino is now licenced under the Lotteries and Gaming Authority of Malta, its games are properly regulated and all financial transactions are legal and above board. Spin Palace Casino boasts a portfolio of games, a great loyalty bonus and a helpful customer support. Meaning that with players from around the globe visiting their tables, there are a lot of happy and satisfied customers. It has even established itself as one of Canada’s best online casinos, it has won awards and accolades from leading players.
Its home page is elegant and well-presented without lots of fuss and intruding or unnecessary popup windows. The information given is not long winded, but succinct and to the point. The game is easily downloaded and all information on loyalty bonuses, promotions, payment and withdrawal options are easily accessed.
Spin Palace Casino is open 24/7 so it suits everybody’s lifestyle and is even available on Android and IOS devices making it perfect for those long boring journeys. It has over 400 casino games, including 30 versions of Blackjack and over a 100 slot games, Craps, Baccarat, Video Poker, Roulette, Keno and even scratch cards.
So, what makes Spin Palace Casino such a favourite with its customers?
Clearly not any one thing makes it such a huge success but a multitude of different things creating a whole bundle to choose from. So let’s start by going through them all.
Set up and use
Merely by clicking on the “play now” button on their homepage you will be taken to an easy setup page, a link to download the Microgamers programme and a walk-through on your screen telling you ‘how to’ for every step.
The setup process is quick, easy and painless, even for non-techno users.
However to make things even easier, should you scroll to the bottom of the page there is even a link to play direct in your web browser without having to download these programs
Spin Palace Casino offers and promotes their $1000 welcome bonus, which, whilst sounding wonderful is not as straightforward as it sounds. For this, you really need to read the small print specifically term #16.
Firstly, you don’t receive $1000 dollars for joining up, you receive it throughout your first year so long as you continue making sizeable deposits to your account. Your deposits are matched by a 100%, 25% and 50% bonuses respectively.
Also, a wagering requirement applies meaning you have to show that you play a lot to be legible for that $1000 bonus. 100% of any play on the slot machines count towards that requirement but if you play at the tables poker, roulette and most blackjack games the total gameplay counted is much less. Craps and Baccarat games do not count at all towards the welcome bonus requirements.
Bonuses can, however, take up to 48 hours to be credited depending on the number of people requesting them though in reality it is usually done much faster. Unlike other casinos, you do not have to play through both the bonus and the deposit but only the bonus. All of the terms and conditions are clearly defined on their website.
The Loyalty Program, however, is good! To help new members on their way, they are given 500 points for free. The loyalty program gives extra bonuses, free spins and other promotional offers to all of its players. It is divided between 6 tiers, Blue, Silver, Gold, Platinum, Diamond and the elite, Privé tier. The higher you level, the bigger and the better the rewards become. However, as a VIP in the Privé tier you will receive your own account manager, faster withdrawals, bigger bonuses, gifts, trips and invitations to exclusive tournaments and other special events.
Maintaining a level of play would be needed to keep your tier rating but the rewards for doing so can be generous.
With the welcome bonus and a superb loyalty bonus it doesn’t seem as though there needs to be much more, but Spin Palace Casino still offers more in the shape of regular promotions such as Jackpot Bonuses, $50 Magic Strikes (spot prizes), Newsletters, lists of latest winners and a comprehensive list of the month’s jackpots.
Spin Palace Casino offers a wide variety of payment methods such as:-
- Visa and Debit cards
And others, a full list is on their homepage. The only downside is that you must leave the casino in order to enter your details in the appropriate fields to be able to receive the welcome bonus.
One point to remember is to check with Spin Palaces terms and conditions because not all payment methods are available for withdrawing any winnings too, for example, MasterCard, but you can always register a second option for withdrawals.
A good point to remember is that regardless of your banking method the casino uses advanced encryption technology to ensure that all of your personal information and financial transactions are protected. It also gives you the option to set your own daily, weekly or monthly deposit limits.
With over 450 games, there should be something to pique your interest, ranging from slot machines, Video Poker games, table games, Keno and scratch cards. Every month Microgaming releases new slot machines and Spin Palace Casino gets first access to some of the best.
The Spin Palace slots are amongst some of the more generous online with even the progressive slot machines paying up to 97%. Some of the more popular slots are:-
- Break da Bank
- Jingle Bells
- Gopher Gold
- Winning Wizards
- Megaspin Fantastic 7’s
- Wheel of Wealth
- Liquid gold
- Polar Pioneers
- King Cashalot
For Blackjack and Roulette players, there is a variety of different games – Spin Palace offers over 30 different varieties of blackjack. Another special feature on some of these games is that you can play with a live dealer (though not available for mobile phone play), where you may chat with the dealer and other players just as in a real casino. Some of the favourite table games are:-
- Double Zero American Roulette
- Single Zero European Roulette
- Single Zero French Roulette
- Multi-wheel Roulette
- Roulette Royale
- Atlantic City Blackjack
- Super Fun 21 Blackjack
- Double Exposure Blackjack
- Vegas Downtown Blackjack
If you have any doubts or concerns that Spin Palace Casino might be outdated after having been in the business for so long then don’t be. The software at Spin Palace Casino is powered by the highly regarded casino game developer Microgaming and the casino’s design has a very life like feel which is rich in its graphics and sound quality. Spin Palace constantly updates its software to remain up-to-date and use the latest technologies.
Spin Palace Casino also has one of the most popular mobile casinos around which you can join with an existing account or register for a new account (and be eligible for the $1000 welcome bonus). Available on both IOS and Android devices, Spin Palace Casino’s mobile casino has received good reviews from players. It offers the same big jackpots and gaming experience and an increasing number of games are becoming available to play on Blackberry and other WAP enabled smartphones. Table games, Video Poker games such as Tomb Raider and slot machines are all available regardless of where you might be on your mobile device.
Security and Fairness
Security and fairness are always a concern when paying for anything online but at Spin Palace Casino you can be reasonably certain that you are safe. The casino is not only licensed by the Lotteries and Gaming Authority of Malta but also has the eCogra seal of approval. This means that the games have been independently certified for fairness by the organisation – their latest review done on 31st October 215 showed that the average payouts on all the games combined were in excess of 96%. 98% for Table games and Poker games.
Though should you still be unsure it is possible to test the games for free before making your mind up.
A good customer support is essential to maintain customer satisfaction for any company but even more so for an online company where the person on the other end of the telephone is your only means of contact with that company. Spin Palace Casino offers support 24/7 in 18 different languages in any of the following ways:-
- Live Chat – instant chat via the site.
- Email – Japanese and Italian is also supported via email.
- Toll-free telephone numbers.
The staff answering Live Chat and telephones seem to be competent, well-trained, courteous and informative.
A common concern for people playing online is whether they will really receive their money. Withdrawals at Spin Palace Casinos are protected and usually paid out within 48 hours when using eWallets, the following forms for withdrawals are accepted, but some such as a Bank Transfer will take up to a week to be completed.
- Bank Transfer
- Eco Card
- Visa, Debit, Electron
For players who win a sum that is over five times the amount deposited there is a withdrawal limit of $4000 per week.
Like any new company Spin Palace Casino made mistakes at the beginning but unlike some of its other competitors it learned from them and improved, a fact proven by its longevity and popularity. It is a site that is trusted and well-liked by gamers. Its games are independently audited and regularly checked and above all Spin Palace Casino is a fully registered and licensed casino. Spin Palace Casino offers a wide variety of payment and withdrawal options and a well-trained, courteous and helpful customer support in a wide variety of languages.